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Terms and condition

RETURNS, PAYMENTS, DELIVERY AND CONDITIONS

Delivery times and Areas

Currently we only delivering Canary Island Santa Cruz De Tenerife.
A fresh product is produced for every delivery and is delivered next day in the morning. We are proud to be able to offer FREE delivery Tenerife SUR Monday to Saturday between 09:00-14:00 Tenerife North we do delivery only every TUESDAY between 09:00-14:00 We charge for delivering to North area 3€ The customer will be contacted via phone 1-2h before the delivery in order to arrange pickup site and details

Orders/Product

All orders made before 20:00 will get delivered next day (Monday- Saturday). Because our product is fresh, it naturally has a quicker “best by” date than processed, shelf-stable products. The “best by” date is there to let you know when to drink it to ensure optimal freshness. We take great care in delivering our product to you. In order to ensure your product stays fresh in transit we use a a coolers in delivery cars.

Return/Refund Policy.

A cancelation request up to 8 hours prior delivery will have no charge and the payment will be refunded, however if the cancelation is requested in the last 8 hours prior delivery we keep our right of not offering a money refund. On delivery arrival, if the pickup by the customer is not possible and not detailed explicity upon order, the same product will be delivered next day with an extra charge. The fee is as follows : 5 Euro for Tenerife Sur. 15 Euro for Tenerife North.

Age Requirements for General Use of Site

We do not sell products to minors. The products we sell must be purchased by adults. Minors under 18 years of age may only use the Website Services under the supervision of a parent or guardian.

Price and Payment Method

All prices indicated on the Website are in Euros and include VAT and other taxes that may apply in accordance with current regulations, without prejudice to the specific regulations that may prevail in tax matters in the Canary Islands, Ceuta and Melilla. In your case, the shipping costs will appear detailed at the end of the purchase process, once the shipping address has been included. Before confirming the purchase by clicking on the corresponding button, the Client will be able to know the final broken down price of his order, and where appropriate, the amount of the increases or discounts that may be applied, as well as the transport costs or other additional contracted services. To make the purchase, the Website is made available to the Client the following payment methods:
Bank credit or debit card
Paypal
Payment on delivery
Bizum
Other forms of payment other than those described above will not be accepted. Sandra Tiger is not responsible for the non-location of the payment or for any other type of damage caused to the Client, in the event that payment has been attempted through an unauthorized method. Sandra Tiger reserves the right to modify its prices at any time, so it guarantees that the price of the products will be the one in force at the time of the purchase, regardless of the day the order is delivered. The owner of the website has an SSL certificate, as a global security standard that allows the transfer of encrypted data between the user’s browser and the store’s web server. Likewise, under no circumstances during the purchase process is the data captured or stored
customer card.
Likewise, for the safety of customers, the electronic payment system has been entrusted to a virtual payment gateway, which has the 3D-Secure program, created by Visa (Verified by Visa) and Mastercard (Mastercard Secure Code), to authenticate cardholders and gain an additional level of fraud protection. The bank details entered are encrypted and transmitted securely to the servers of the entity that manages the gateway and, subsequently, they are verified with the issuing bank to avoid possible fraud and abuse, so that no third party will have access to this information related to the bank details entered by the Client. The payment service provider has the PCI DSS certification (https://www.pcisecuritystandards.org/), in guarantee of the realization of a series of good practices in the processing of payments that guarantee compliance with this standard. By virtue of the foregoing, the owner of the website states that the provider of Payment services operates and guarantees the transaction through a system of double user authentication (SCA: Strong Customer Authentication), as well as having secure communication protocols and networks, in compliance with the provisions of Royal Decree-Law 19 / 2018, of November 23, on payment services and other urgent measures in financial matters.

For more detail Contact us